FAQs

Yes, we provide installation services for all flooring products we sell. This includes carpet, luxury vinyl plank (LVP), laminate, sheet vinyl, hardwood, ceramic tile, and more. As the global vinyl flooring market continues to grow, projected to reach $51.45 billion by 2028 according to Fortune Business Insights, we're here to meet your LVP needs with both sales and professional installation services.

We offer various warranty options depending on the product. For carpets, we provide the manufacturer's warranty. LVP and laminate warranties range from five years to lifetime, varying by product. Additionally, we offer a lifetime warranty on our labor. At Taylor Carpets and Flooring, we strive to meet and exceed our customers' expectations when it comes to warranty coverage.

We accept multiple payment methods to accommodate our customers' needs. These include cash, checks, and credit cards. We also offer extended financing options for those who qualify. Our policy requires a 50% deposit, with the remaining balance due upon job completion. For products not requiring installation, full payment is necessary before the item leaves our store.

We maintain a clear and transparent return policy. Special order products and installed carpets are non-returnable. Hard surface products we sell and stock, such as LVP and laminates, can be returned if the boxes remain unopened. Remnants are not eligible for return. We prioritize clear communication regarding our return policies to ensure customer satisfaction.

Our cancellation policy is designed with clarity in mind. Special order products cannot be canceled. For in-stock products, cancellations are accepted with a full refund before installation begins. We request a minimum 48-hour notice for any cancellations to ensure smooth operations.

We understand that schedules can change. Our installation appointments can be rescheduled with a 48-hour notice. This flexibility allows us to accommodate our customers' needs while maintaining efficient operations.

We offer multiple ways to get in touch with us. You can call our stores directly or use our online contact form. We also welcome you to visit our physical locations in Provo and Lehi, UT. Our team is ready to assist you with any inquiries or concerns you may have.